Refund Policy

At Paradigm Spirits Co,, we strive to provide our customers with exceptional products and services. We believe in transparency and fairness, which is why we have implemented a refund policy that ensures a clear understanding of our commitment to customer satisfaction.

Effective from June 1, 2023, all sales made through Paradigm Spirits Co. are final. This means that once a purchase is completed, it cannot be returned or refunded unless explicitly stated otherwise in this policy or as required by law.

We understand that individual circumstances may arise, and we encourage our customers to make informed decisions before finalizing their purchase. We strongly recommend reviewing product descriptions, specifications, size and fit requirements and any additional information provided on our website or by our a member of our team. Should you have any questions or concerns regarding a product or service, please reach out to our team prior to making your purchase.

Exceptions to the "All Sales Are Final" Policy:

1. Defective or Damaged Products: In the unlikely event that you receive a defective or damaged product, please contact our customer support team within 7 days from the date of delivery. We will evaluate each case individually and, if deemed appropriate, provide a replacement, repair, or store credit.

2. Legal Obligations: We will comply with all applicable consumer protection laws and regulations in your jurisdiction. If any law mandates a refund or return policy that supersedes our "All Sales Are Final" policy, we will adhere to the requirements stipulated by that law.

Please note the following important points:

a. Refunds and returns will only be processed for items purchased directly from Paradigm Spirits Co. If you purchased our products or services from a third-party retailer or reseller, please contact them directly for their refund policies.

b. In the event that a refund, exchange or store credit is granted, all original packaging and the original receipt will be required to facilitate the transaction.

c. Any costs associated with shipping, handling, or other fees related to the purchase are non-refundable unless otherwise specified or required by law.

d. We reserve the right to refuse or reject any refund or return request that falls outside the scope of our policy.

e. This policy does not affect your statutory rights as a consumer.

We value your satisfaction and will continue to uphold our commitment to delivering high-quality products and services. While our refund policy states that all sales are final, we remain dedicated to addressing any issues or concerns you may have in a fair and reasonable manner.

Reach out to us: store@paradigmspirits.com for more information.