Shipping Policy

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs

Effective July 2024:  A $10 flat rate shipping fee is applied on orders below $150, while orders exceeding $150 enjoy complimentary shipping.

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

3.2 Dispatch Time
Orders are usually dispatched within 1 business days of payment of order

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. Email store@paradigmspirits.com for assistance.

3.4 P.O. Box Shipping
We are unable to ship to P.O. boxes.

4. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. While our primary shipping providers provide tracking details, some shipments are sent via smaller carriers who do not provide this detail. Please contact us at store@paradigmspirits.com with your order number at any time should you require assistance in tracking your package.

6. Parcels Damaged In Transit
Despite everyone's best efforts, accidents happen from time to time. If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

8. Cancellations
Due to the nature of the product, we are not able to cancel the order if your order has already been dispatched.  

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please contact us at  store@paradigmspirits.com